Privacy Policy

1. INTRODUCTION

HotnCold.co.za respects the right of every consumer, retailer and user to have his or her personal information kept private. We know that you care about how information about you is gathered and shared and we appreciate your trust in us to do this carefully and responsibly. It is important to us that you are comfortable using HotnCold.co.za’s website and online platform, and this Privacy Policy is intended to inform you about how we treat and process your personal information. If you do not agree to any part of this Privacy Policy, you should immediately remove your account and cease to use HotnCold.co.za’s website or online platform. By signing up for an account and your continued usage of HotnCold.co.za’s website and online platform, you are accepting the terms of this Privacy Policy.

2. WHAT INFORMATION DOES HOTNCOLD.CO.ZA GATHER?

We receive, store and process information that you make available to us when creating an account and accessing or using HotnCold.co.za’s website and online platform.

Examples include, but are not limited to, when you fill in any form, such as when you register or update the details of your user account, access or use the web platform, make payments, place orders, write reviews, interact with HotnCold.co.za’s social media pages including but not limited to Facebook, Instagram, YouTube, Snapchat, online blogs and mobile applications. Information collected includes, but is not limited to; names and addresses, telephone numbers, identity numbers, search data, payment and banking information, credit and debit card details, social media accounts and personal preferences.

Mobile Data: When you use certain features of our mobile application we may receive, store and process information about your location. If you access the web platform through a mobile device and do not want your device to provide us with location-tracking information, you can disable GPS and other location-tracking functions on your device.

Log Data: We may also receive, store and process log data, which is information automatically recorded whenever you access the platform, such as IP address, date and time you access the platform, referring and exit pages, number of clicks, and pages viewed on the website.

Cookies and Tracking Technologies: HotnCold.co.za may use cookies or other similar technologies on the website or online platform. As a result, when you access or use the website or online platform, you will provide or make available certain information to us.

3. WHY DOES HOTNCOLD.CO.ZA NEED THIS INFORMATION?

We use and process Information about you for the following general purposes:

To enable you to access and use the website or online platform; to operate, protect and improve the website or online platform, improve your user experience, such as to perform analytics, conduct research, and for advertising and marketing.
To send you service, support and complaints messages and information requested by you.
To administer rewards, surveys, or other promotional activities and to comply with our legal obligations.

4. WHO HAS ACCESS TO MY INFORMATION?

In order to provide you with a seamless user experience, HotnCold.co.za’s staff, employees and network support members have access to your information which they collect, store and process in accordance with the requirements of the Protection of Personal Information Act (POPI) Your information is treated with the strictest confidentiality and is only accessible to those who need access to your information to store and process it only for as long as it is necessary.

5.REMOVAL AND DE-IDENTIFICATION OF INFORMATION

What happens to my information when I deactivate my account or wish to have it removed? At your request, HotnCold.co.za will remove and de-identify your information. HotnCold.co.za will also contact you should there be any breach or violation of the privacy of your information in HotnCold.co.za’s possession. You may contact our Information Officer at:

Enquiries to:

Customer Services: +27 073 883 2256

info@HotnCold.co.za